Returns & Exchange
Alia Atelier accepts return requests only for damaged or defective items. The policy below outlines the exact return window, condition requirements, and delivery-charge treatment.
These are the primary rules currently applied to return requests for Alia Atelier orders.
Return requests are accepted only when the delivered product is defective, damaged, or received in the wrong condition.
Customers must report the issue within 24 to 48 hours after delivery so the support team can verify the case quickly.
Returned items must remain unused, unwashed, and in their original packaging with all tags and accessories intact.
Shipping or delivery fees paid at the time of purchase are not refunded during approved return handling.
Returns are not accepted for change of mind, incorrect size choice, or general preference issues unless the delivered item is defective.
Items that show signs of use, damage after delivery, or missing original packaging may be rejected during review.
Any exchange or replacement approval remains subject to stock availability at the time the case is processed.
Need Help?
Return handling should be approved first. Use the contact page to submit your order reference and issue details so the team can guide the next step correctly.
